Postage is not pre-paid, but deducted when printed labels are scanned on use by an online shopper returning an item via USPS.Īmine Khechfé, co-founder and general manager of California-based Endicia, said the solution will save e-railers time and money on packaging returns, while still allowing them to use USPS shipping services. Those retailers have to monitor shipping label tracking numbers and eventually claim a refund on those that haven’t been used.Įndicia said its new service was the first of its kind to be offered by an electronic postage provider. The company said previously, online sellers shipping with the US Postal Service pre-pay their postage when a customer prints out a shipping label, even if it is not subsequently used. Online postage specialist Endicia has launched a new Pay-on-Use Returns offering that means retailers pay for printed returns shipping labels only when they are used. US e-commerce retailers are being offered a new service that will mean they can avoid paying pre-paid postage for customer return labels that aren’t used.
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